Travis Turner

Technical Operations Manager | Hazleton, PA 06/2024 to current

• Directed a high-performing technical operations team, enhancing productivity and achieving a 75% improvement in team efficiency through regular performance reviews and targeted coaching.
• Optimized operational processes, reducing downtime by 50% and increasing overall productivity by 70% through the implementation of industry best practices and SOPs.
• Successfully managed multiple complex projects using Agile methodologies, ensuring on-time and within-budget delivery while coordinating resources and stakeholder communication effectively.
• Spearheaded cost-saving initiatives, reducing operational expenses by 10% through strategic budgeting, vendor negotiations, and resource optimization.
• Provided advanced technical support and guidance, leading to a significant decrease in system downtime and a 15% increase in customer satisfaction by implementing proactive maintenance and support strategies.

Operations Supervisor | Allentown, PA 03/2022 to 06/2024

• Prepare and submit performance reports.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Receive complaints and resolve problems

Warehouse Lead | Allentown, PA 10/2021 to 03/2022

• Control and maintain workflow on dock.
• Manage team members and delegate work.
• Plan strategies to meet outbound turn-times and ensure customer satisfaction.

Developer (Intern) | Remote 05/2021 to 09/2021

• Manage SQL database
• Complete JIRA tickets submitted by operations team
• Test newly developed code for bugs before deployment to production servers
• Use Microsoft Teams and Slack for effective communication between team
• Collaborate with developers on projects

Inventory Control Technician | Allentown, PA 12/2019 to 10/2021

• Conduct count-back audits, resolve backordered pallets, and troubleshoot inbound and outbound issues.
• Complete customer requests.
• Conduct yearly customer audits.
• Knowledgeable in MRS, High Jump, and Acellos warehouse management systems utilized throughout Lineage facilities.
• Ability to train and mentor new employees both in inventory and operations.

Inventory Manager | Reading, PA 04/2019 to 11/2019

• Track current inventory levels to maintain inventory accuracy throughout the building.
• Manage consumables and report to purchasing when stock levels are low.
• Conduct and oversee monthly inventory audits.
• Work directly with customers to fulfill there inventory needs and to answer any questions they may have.
• Receive in and process purchase orders and manually enter incoming inventory into WMS system to maintain accurate inventory.